hchall
map-marker Dallas, Texas

DFW Furniture Direct hit a home run in my book!

I had a good experience at DFW Furniture Direct. I'm surprised to read anything bad. My husband and I ordered a 5 piece bedroom set. They told me it would arrive in 7-10 days. They like called on the 5th day. We were happily surprised. They delivered and set everything up. No problems and nothing broke. Fernando is a great delivery man. Him and his partner even helped us to put our mattress and box spring on the bed after it was put together. I will be shopping here again. This is our second purchase. We bought a dining set from J.P. last year and are still very happy with it. And this is why I have chosen to comment. Thank you H.C. Hall Allen, TX
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Bill Fqu
map-marker Dallas, Texas

VERY HAPPY with DFW FURNITURE DIRECT

I bought a bunk bed for my grandson this weekend and they already brought it out to my house. The men delivering it put it together too. I didn't have to do anything. I couldn't be more pleased with the whole transaction. Thank you. I guess I have to write more because it says I have to use 100 words. Anyway, my experience at DFW Furniture was a good one. If I need something else, I will go there again. Can't think of the guy's name who helped me but it was the owner. He seemed fine to me.
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Loss:
$450
1 comment
Guest

YES!!! Great company, its really reliable and the furnature is good quality.

We purchased a dinning table and a bedroom set (without the bed) more than a year ago and it stills looks like new :) Great service, promp and free delivery. Nice people.

Anonymous
map-marker Dallas, Texas

My furniture fell arapt in less than two weeks.

My furniture did not last more than two weeks before it started coming apart. It took longer to receive it.They totally lied to me.And will do nothing to fix my sofa and love seat.The bottom fell out of the sofa first then the love seats arm started to come lose.I did call them and all I get is we will take care of it.That was 3 months passed.The hung up on me 5 time in a row. If you go their to the store all you will get is promises. Avoid the at all cost.
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Loss:
$599
2 comments
Guest

Did those who requested a refund get them? I have called and two number say their call me when you can is full and one is disconnected.

I'm thinking of driving out there?

I reported the charge to my bank and requesting it to be reversed? Any help with this is much appreciated!!

Guest

Im having the same problem i want to report their ***.. How do I do so??

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Anonymous
map-marker Decatur, Texas

DO NOT BUY FROM DFW FURNITURE DIRECT

DO NOT BUY FROM DFW DIRECT. They brought me the wrong furniture after they ran my card and then wouldnt take it back. I got an email from an employee of theirs that said he does this suff to people all the time. They also broke or scratched almost everything they brought. After I bought from Luis, I never was able to talk to him again. They would always say he wasnt available. Jason ran the office but wasnt any help either. These people are not people that you want to do business with.I post something about them all the time and they keep having it taken off.
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America Gfv
map-marker Plano, Texas

Loft Bedroom

I went into the store to order a bed for my daughter about a year ago and customer service was great, they actually delivered the bed within a week or so and they set it up as well. I didn't have any problems with them at all, so I am a little surprised at what I am reading. I am planning on order another bed, for myself and my son and maybe tables, I will see how that work out. I hope this next time, I experience what I experience last time, I will let you know how it works out.
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1 comment
Guest

i had a good experience too

Kristin W Xto
map-marker Fort Worth, Texas

Rip Off!!!!!!!!Beware

Hello my name is Kristin Wilks and I have ordered from dfw direct 2 seperate times. The first time I ordered my furniture thy did not deliver at all when they were suppose to, as a matter of fact they didnt even call to say they were not coming or that they were behind. I know this is a small company but they do not know poo when it comes to customer service. I have daelt with ALOT of furniture stores in my time and 'mattress ready' means it comes with a mattress. When my sons bed showed up it had no mattress at all. I called and spoke to Jeff who said that it means its ready doe a mattress. Well every bed is ready for a mattress. I even asked the gentleman when I placed the order if that meant the mattresses were included and he said yes. Jeff said he was sorry for the mixup and that he could give me a cheap $85 mattress but I had to come get it myself. The prices are good but they are not good enough to be cheated out of your money. The furniture is not good quality and the service is not worth dealing with. I read these bad reviews before I went through them and told myself owell like Im going to have anything hapen to me and end up dealing with them. I was wrong dont use this company at all. If you want good furniture for a great price go to Canales furniture they have multiple locations and the service is great. They got me 2 mattress' and delivered it the same day at no charge. I also ordered my dinnette set throught hem and I love them. They can get you what you want for the price you want. They deliver on time and they set up also. I would not ever recommend dfw direct to anyone. Please dont overlook the bad reviews found on this company like I did.I only put 1 star on customer service because I had to but they don't deserve any.
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Loss:
$1000
2 comments
Guest

Hello Wyatt,

I have shopped several companies for furniture and have never seen something that states "mattress ready" so me not being knowledgable on mattress ready so I called the company and asked them my question very clearly, does mattress ready mean it comes with a mattress? spoke to 2 different men who informed me that yes it does come with a mattress.

As far as bad credibility at lenght; I had ordered more than 1 time from this company and made sure I was going to mention all the issues that this company has.

I am not the first to report any of these concerns there are many more with multiple websites including the highly recognized BBB. How is that for credibility.

Guest

I think you must be mistaken. "Mattress Ready" means your bed frame doesn't require a box frame.

That is, it is _Ready_ to accept a _Mattress_. (If you've shopped for furniture as often as you say, you'd know that box frames aren't considered mattresses.) Moreover, talking about another company at length is rather bad form; it undermines your credibility as a concerned customer.

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Killcrusher
map-marker Dallas, Texas

Avoid Dfw furniture direct like the plague

You probably like waiting four weeks after ordering something. You probably like not getting answers to your calls. You probably like being hung up on. You probably like being told after four weeks that your order will not be ready for another three weeks. You probably like being told this is all normal, and nobody owes you an apology. You probably like being asked to cancel your order if you have any problem. But if you are abnormal and would like to be treated with some courtesy,don't go to dfw furniture mart. Or anywhere near it. They only serve masochists.
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Loss:
$250
1 comment
Guest

Amen! We just got the "it's not 4 weeks.

it's 6 weeks.

cancel if you want." spiel.

Never again!

Anonymous
map-marker Rochester, New York

DFW Furniture Chillicothe - Product Availablity - Bad Situation

In the showroom, they told us 7 to 10 days to get the furniture. We opted to pick it up ourselves. I called the day after I was in the showroom to finalize the order, on March 1st. That day I was told 10 to 14 days to get the furniture. 10 days later, I called and was told it would be there in the middle of the following week. On March 18th, last night, they said Ashley was not releasing the furniture until April 5th. I guess that does not mean we will get the furniture that day. We will not even have it for the Easter holiday. I am very disappointed to say the least. My living room was just remodeled and the old furniture was given away in anticipation of getting the new furniture. Now, I have a beautiful (finally) living room that is very empty. I will not be inviting anyone over for Easter. Do not order from this place unless you have a long time to wait before getting the furniture. I have also seen complaints filed at the BBB for this company. I wish I would have seen this web site and went to the BBB site before I ordered the furniture.
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4 comments
Guest

was told when ordered 2 dressers it was going to be 7 to 10 days now they say 30 days never order from this company.

Guest

Have you seen an AD and got to a store and they didn't have what you wanted on the shelf? Well that happens when u go to a furniture store to and u have to wait on the trucks to deliver and are at the mercy of the manufacturer to get it to the store.

Frustrating....but it happens. Thank you DFW furniture warehouse for putting up with us impatient customers.

I appreciate your low prices and think it's worth the wait. GOD BLESS!

Guest

DFW Furniture Direct and DFW Furniture Warehouse are 2 separate different companies. I have shopped DFW Furniture for several years and i am happy with my product where I saved considerable amounts of money.

My daughter bought a living room set for $500.00 and she has 2 kids has had it several years and still looks new. It is in how u take care of it.

I ordered one that was on back order for several weeks but the sales associate did tell me and I opted to wait for it. I am a believer if you treat them with respect you get that back and have no complaints even when they had top replace my damaged headboard(they cant see threw sealed boxes) Thank you DFW furniture for a great shopping experience!

Guest

I ordered from these people too, got mine in a week. At these prices, and I saved A LOT, I didn't mind waiting.

My experience was great with these people. Sorry to hear yours wasn't.

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Anonymous
map-marker Dallas, Texas

DFW Furniture Direct will not replace a defective bunk bed!

Worst service ever! Bunk bed was delivered and when built was defective. The man who built it said, no problem, I will inform them and they will order a new one. I have been trying to contact them to find out what is going on. I keep getting told that a supervisor will call me back. A week has passed, no phone call, and I am calling every day and am told the same thing. DO NOT BUY from DFW Furniture Direct!! If you have an issue with what you buy, they will NOT correct it, you will be stuck!
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1 comment
Guest

They stand behind everything for a year. It even says it on their website. I got table replaced with no questions asked.

Evaleen Qpd
map-marker Dallas, Texas

DFW Furniture Direct..worst service ever!!

DO NOT ORDER FROM THESE PEOPLE!!!!!! The worst service ever!!!! They never called to advise me that my order was in, as promised. Every time I called to check the status of my order, they would always tell me I would get a phone call once my order came in. Needless to say, days went by and I never received a phone call. After finally getting a hold of someone; some guy named Jeff. He stated that my order had been in the warehouse (couldn't tell me how long it had been there) and my furniture would NOT be delivered for another TWO days; Saturday (now mind you, this was an early Thursday afternoon when I spoke with him). I explained that I needed it before the weekend, which was why I had been calling so many times to see if my order had come in. I asked since their next delivery day was the following business day, FRIDAY, was there anyway they could squeeze me in due to I had been waiting for a call back and never got one. He refused to do so! He stated that I had to wait until SATURDAY. I pleaded that he would try to fit me in on a Friday delivery due to I had guests coming on Saturday and needed that furniture delivered before they arrived. He said "NO", "plus we are doing you a favor by delivering to Arlington, which is out our delivery range. Therefore, you have to wait until Saturday and if you don't like it, I will refund you you're money". Now ask yourself, would you order ANYTHING from these people?!
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27 comments
Guest

PLEASE NOTE THAT THIS IS NOT THE DFW FURNITURE DIRECT IN PLANO, TEXAS. THIS REFERS TO THE DFW FURNITURE DIRECT IN OHIO!

Guest
reply icon Replying to comment of Guest-673545

COMPANY CHARGED ME DELIVERY TWICE AND NEVER REFUNDED MY MONEY

Guest

i have bought from there and i know if you have a problem they will repair or most of the time replace. if your furniture fell apart in 2 weeks must have bought some cheap give away *** with no warranty,next time go to havertys!

Guest

I have NEVER posted a bad review but i am so angery that I have desided to. after waiting almost 3 months to get my replacement bed,being accused of lying by the owner.

I was (blessed) by a s sales person who was rude, told me that they wouldn't replace the mattres.

To top it of the bastered took the mattress! I would just like to tell ppl Do NOT USE THESE PPL!

Guest

:( I saw this company on the internet and after pondering on a good deal concerning a mattress and box spring I chose Dfw furniture direct. Boy was I sorry I dealt with jeff who is the owner, he was suppose to call me and inform me as to when he received my order since I called him right before the order was made.

Needless to say I had to call him not one time did Jeff call me even when he changed the date into which my mattress would be delivered. I called him after waiting around most of the day for my order that he was suppose to be delivering the day after next.

Once I had gotten it, it was dirty and looked as though it had been used, I decided not to call Jeff anymore because he has said on his site that he does not do refunds. My advice to you is buyer beware please dont spend top dollar for something dirty and used, keep your money and go to some place that has good service and good reviews.

Guest

Please be advised that comments 2,3, & 6 are in reference to a store not even in Texas. There is a store of the same name in another state. Neither of the two are related. FYI

P.S. I'm a past customer in Plano, and will continue to be one in the future as well. We have purchased from here 3 separate times and had zero issues save for one that was minor and corrected the very next day.

-gg Plano

Guest

It seems i'm experiencing the same thing. We purchased a bedroom set while they had a tent sale and the sales guy seemed friendly.

However must you know if you have any problems after the initial sale beware. It will cause you headaches trying to get a clear answer from these folks. When we received our shipment, the headboard to our bedroom set had discoloration all over it because the styrofoam they stored it in adhered to the wood. They store their furniture in an environment where obviously the heat can get to it.

Luckily i saw no warping of the furniture but that isn't to say you may not see it on other items. Its been over 35 days since our shipment and the customer service folks keep telling me they have it on back order.

They sent someone out initially to inspect the product and after that, its been a complete cluster ****. I'm giving till next week for them to replace this headboard or i'm asking for a refund and taking my business elsewhere.

Guest

Has to be the worst company you could every hope of dealing with. The name warehouse suggest it is a warehouse with furniture no such luck..they don't carry any inventory and everything must be ordered.

Purchased a sofa and loveseat to be told it would be 14-21 days after the order was placed before the furniture was in. Asked the next order date she said on 5/23 which was only a couple of days. I had no furniture but decided I liked the furniture well enough to wait. Asked about the additional peice and was told if I wanted it I would need to call the next day so they could order it on the 23rd as well.

On the 31st I called to check on status of order only to be told by some guy that it wasn't ordered and then oh no scratch that..it had been ordered....neglected to say it had only been ordered that day. Called again on June 4th to find out that oh no the furniture was only ordered on the 31st...because they could only order when their corporate office would allow which was the 31st. Mindful they debited my account for the total purchase price on May 21st. Told them I wanted a refund well they would refund but I would have to wait 10 days for their corporate office to mail me a check!!

I have worked for other furniture places and never have I ever treated a customer this way.

No ones calls you, no apologies or anything. Just rude people with rude manners.

Guest
reply icon Replying to comment of Guest-294314

This is NOT the Plano, Dallas, TX Store. FYI

Guest

This is the worst quality I've ever experienced. Never think of buying any product from them. They don't have customer service, No courtesy.

I've bought a King size Mattress & was told that there is 3yr warranty. After a couple of weeks, I noticed that Mattress started sloping towards centre & I called the store to report the problem. They have sent the service call folk a week later & he does some nasty tricks to fix it. But that did not work. Again couple of weeks later I call them with same problem. They came here with there manager for review & tells me there is nothing they can do for replacement as there is no warranty. I told them that we told me they had warranty for 3yrs, but they never accepted it. Finally they want me to give $100 credit only if I ugrade my Mattress with them.

They are shameless to ask me to upgrade a Mattress with them. They sell used Mattress as New one.

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nix
map-marker Dallas, Texas

DFWfurnituredirect.com Good Company, Good Furniture, delivery just took 3 weeks

I ordered a very nice black leather queen sleigh bed from this company for only $250. They sent me a confirmation by email of my reciept. They said it could take a few weeks to come in. I called about 5 times to check on it and was getting frustrated because I saw a few bad comments about this company on different websites when I googled them. I ordered it on August 5th and recieved it today on the 26th. They were going to deliver it to me, but I had my dad go pick it up from their store in Plano. I put the bed together and am VERY SATISFIED!!! Especially for the price. SO if you order from this company.....just me patient like I did and you will get nice furniture at a good price.
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Loss:
$250
1 comment
Guest

I had good service here from the tall guy working at this place. He was more calm than some of the other workers.

I paid low price and got quality furniture.

Did take almost 2 weeks but was very satisfied in the end. Would buy from here again.